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Customer Service
Shipping & Delivery

Shipping

JRR Shop attempts to ship all orders as quickly as possible.  In the event that an item is temporarily out of stock, it will be drop-shipped directly from the manufacturer or special-ordered into our inventory before we ultimately ship to you.  You may enquire about a product's availability by clicking the "Contact" button at the top-right hand corner of our web page.

International Shipping

We do ship internationally, however, some countries require that we use certain shipping services. Please contact us with your city and postal code to find out what shipping services are available in your area.

Our shipping companies require that we provide them a phone number for all international customers. To avoid any shipping delays, please include your phone number before completing your transaction.

International customers are responsible for all import duties, taxes, and brokerage fees. We do not include these fees in our total costs.

*IMPORTANT: YOU WILL ONLY BE REIMBURSED THE VALUE DECLARED IF YOUR ITEM GETS LOST, DAMAGED, OR STOLEN WHILE IN TRANSIT. THE DECLARATION WILL BE EQUAL TO THE INSURANCE AMOUNT*
 
Privacy & Security

Privacy

JRR Shop respects your privacy and will not distribute or sell your information under any circumstance.

Electronic Communications

When you visit JRRshop.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of JRR Shop or its content suppliers and protected by United States and International copyright laws. The compilation of all content on this site is the exclusive property of JRR Shop and protected by U.S. and international copyright laws. All software used on this site is the property of JRR Shop or its software suppliers and protected by United States and international copyright laws.

License and Site Access

JRR Shop grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of JRR Shop. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of JRR Shop. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of JRR Shop without express written consent. You may not use any meta tags or any other "hidden text" utilizing JRR Shop's name or trademarks without the express written consent of JRR Shop. Any unauthorized use terminates the permission or license granted by JRR Shop. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of JRRshop.com so long as the link does not portray JRR Shop, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any JRR Shop logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. JRR Shop does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use JRRshop.com only with involvement of a parent or guardian. JRR Shop reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and Other Content

Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. JRR Shop reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant JRR Shop a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant JRR Shop and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify JRR Shop for all claims resulting from content you supply. JRR Shop has the right but not the obligation to monitor and edit or remove any activity or content. JRR Shop takes no responsibility and assumes no liability for any content posted by you or any third party.

Copyright Complaints

JRR Shop respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

Risk of Loss

All items purchased from JRR Shop are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

JRR Shop attempts to be as accurate as possible. However, JRR Shop does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by JRR Shop itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer of Warranties and Limitations of Liability

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY JRR SHOP ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. JRR SHOP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, JRR SHOP DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. JRR SHOP DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM JRR SHOP ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. JRR SHOP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law

By visiting JRRshop.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and JRR Shop.

Disputes

Any dispute relating in any way to your visit to JRRshop.com or to products or services sold or distributed by JRR Shop or through JRRshop.com in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $7,500 shall be adjudicated in any state or federal court in Orange County, California, and you consent to exclusive jurisdiction and venue in such courts.

Site Policies, Modification, and Severability

Please review our other policies, such as our pricing policy posted on this site. These policies also govern your visit to JRRshop.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Our Address

JRR International, Inc.
12633 Hoover Street
Garden Grove, CA 92841
http://www.jrrshop.com
Returns & Replacements

RMA's

All returns require an RMA (Return Merchandise Authorization) number that can be obtained by clicking the "Contact" button.
 
Please save all packaging and accessories for any item that is returned to JRR Shop. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for JRR Shop to process your RMA.  An item returned for a replacement may be repaired or replaced at JRR Shop's discretion, unless otherwise required by law.  Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item.  All items sold through JRR Shop are subject to our Policy and Agreement.  Physically damaged items cannot be returned.  Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to JRR Shop and you will be refunded the full amount, including applicable shipping costs and tax.

Shipping costs associated with the return of defective products for replacement will be refunded by JRR Shop.  However, JRR Shop will only refund the amount that was paid when the item was originally shipped to you.  Any shipping cost beyond that original amount is your responsibility so we urge you to ship via Ground or EMS and not an upgraded shipping method.  Please click the "Contact" button to determine the exact shipping amount that will be refunded by JRR Shop.
 
All returns for a refund are subject to a 15% restocking fee.
 
Removal or alteration of a product's serial number or serial number sticker will automatically void your JRR Shop Return Policy. Products that are returned to JRR Shop with a missing, damaged or altered serial number will be refused RMA service and returned to you at your expense.
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by JRR Shop are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within 90 days of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee.
Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.
Limited 30-Day Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
This is our Detailed Limited 30-Day Return Policy. Items covered by this policy (products for which JRR Shop states "This item may be returned for a replacement or refund within 30 days only") must be returned to JRR Shop within 30 days of the invoice date for this policy to apply. Additional coverage, if any, is provided solely by the product's manufacturer (as indicated by such manufacturer).
Limited Non-Refundable 30-Day Return Policy
  • Return for refund within: non-refundable
  • Return for replacement within: 30 days
This is our Detailed Limited Non-Refundable 30-Day Return Policy. Non-refundable items such as microphones, cartridges, or acoustic treatment products must be returned to JRR Shop within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.
Consumable Items Return Policy
  • Return for refund within: non-refundable
  • Return for replacement within: 30 days (item must be sealed & unopened)
This is our Detailed Consumable Items Return Policy. Consumable items are items such as Guitar Strings, Writable CD's, etc. that are consumed once they are used. Consumable Items can be returned within 30 days of the invoice date if and only if the item is sealed and unopened in its original retail packaging. These items are not eligible for RMA through our online RMA system. Please contact our Customer Service Department for RMA information regarding consumable items.
Open-Box Items
  • Return for refund within: 15 days
  • Return for replacement within: non-replaceable
This is our Detailed Open Box Item Return Policy. JRR Shop often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they bear this limited 15-day refund-only return policy through JRR Shop & are subject to a 15% restocking fee when returned. Such items can only be returned within 15 days of the applicable invoice date. JRR Shop cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including (but not limited to) scratches, dings or dents. Should these items prove defective following their purchase, the buyer (not the manufacturer, distributor, or JRR Shop) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.

If you purchase an Open-Box product you may receive an OEM BAREBONE item, meaning you will only receive the item itself. Accessories MAY NOT BE INCLUDED with Open-Box products, even if the missing accessory is required for the item to function properly.
Software Return Policy
  • Return unopened boxed software for refund within: 30 days (must be unopened)
  • No returns on download licenses
Opened Retail software can only be returned for replacement, and replacement RMAs will only be honored if the returned software is defective or damaged.
Retail Boxed software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed. No software returns will be accepted after 30 days.
Bulk Item Return Policy
  • Return for refund within: non-refundable
  • Return for replacement within: non-replaceable
This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such over-sized items such as large speaker cabinets & acoustic foam kits) cannot be returned to JRR Shop for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to JRR Shop and you will be refunded the full amount, including applicable shipping costs and tax. 

If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to JRR Shop's Terms and Conditions, understanding that you cannot return the television to JRR Shop and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.
Manufacturer's Warranties
  • Return for refund within: non-refundable
  • Return for replacement within: non-replaceable
JRR Shop does not offer any express warranties. However, many of the products available through JRR Shop are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website. Please note that products in this category are non-refundable unless otherwise indicated.
Mail In Rebate Policy

Products missing UPC codes or serial numbers from the box are NOT returnable. 

Products offering mail-in rebates are not returnable to JRR Shop once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace any defective item missing the UPC code.

ADDITIONAL RMA TERMS

Physical Damage Policy 

Physically damaged items cannot be returned to JRR Shop.  If you return any physically damaged item to JRR Shop, the item will be returned to you at your expense.
Bundle Specials

Bundle Specials include two or more items that must be purchased together in order to receive a discount. Bundle items may be returned for replacement within their applicable JRR Shop Return Policy Period. If a Bundle item is returned for a refund, the Bundle Discount will be voided, and the discount amount will be deducted from the amount of the refund. (For example, if your bundle discount was $5, and you return one of the bundle items for a refund, the $5 will be deducted from your RMA refund amount.)
Out-of-Stock (Back-Order) Items

Sometimes items are returned to JRR Shop after the product has been discontinued. If JRR Shop no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email with two options: either JRR Shop can send you a comparable replacement item, or a refund of the current market value of the product will be issued. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.
Downloadable Software

Downloadable software is non-refundable once the download is complete. If you have purchased downloadable software, and did not download the software using the supplied download link, the software may be “returned” for a refund within 15 days of purchase. In order to process a refund for downloadable software a Letter of Destruction must be filled out completely and sent to our Customer Service Department. Please contact the Customer Service Department to obtain a copy of the Letter of Destruction.
Ordering

Orders are processed in the order they are received. If a product is sold out before we are able to process your order, we will contact you and give you to the option to either wait for us to receive a replacement or cancel your order. We apologize in advance for any inconvenience this may cause.

Payment, Pricing & Promotions

With respect to items sold by JRR Shop, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Viewing Orders

Please login to your account at My Account to view your orders. Your orders from the previous version of our site are also viewable there, although without editing capabilities, and you can always contact us for questions about your orders.

Updating Account Information

Please login to your account at My Account to update your account information.